Case 1 · India
Problem
60% of calls reaching AI answering systems
Result
2.5x increase in live conversations
58.36% reduction in answering machine calls
*Actual rates may vary depending on industry specifics and call handling processes
Answer Verification System (AVS) detects answering machines, voicemail and silence before calls reach agents. Reduce labor and telco costs by up to 30%
Answer Verification System (AVS) does not replace your dialer, your contact center platform, or your telecom provider. It works as an additional verification layer in the outbound call flow
Accent Corrector runs on agents’ workstations and works as a virtual microphone. Your agents speak with their own Indian English accents through their usual headsets, while the solution neutralizes their Indian English accent in real time. As a result, they sound American, Australian or British to callers, depending on the selected accent
*Results vary depending on your campaign
International IT company founded in 2017
Successful projects launched in the Philippines, India, CIS countries, Spain, Italy and Mexico