Why choose MIA?
The current market situation
Every day, contact centers lose millions due to inefficient call handling.
Up to 60%
of outbound calls
end up in voicemail,
AI-driven answering systems, or silence
Agents waste hours
spent on non-productive conversations, reducing efficiency
Telecom expenses
skyrocket due to unnecessary billing for unengaged calls that add up overtime.
Unsatisfied
Customer increase as calls
are often misrouted
or mishandled
The consequences of inaction
If nothing changes, BPOs will continue to suffer from:
66% of transferred calls being silent or unproductive .
High telecom costs, with no ROI improvement.
Declining customer satisfaction, leading to lost revenue.
20% telecom cost savings by eliminating non-productive calls
AI-driven call filtering designed to eliminate non-productive calls, reduce telecom expenses, and increase agent efficiency with pinpoint accuracy in answering machine detection.
30% Cost reduction in telecom expenses through precise call filtering.
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40% Increase in agent productivity by eliminating wasted calls.
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58.36% reduction in AI Answering Machine Detection (AMD) within 2 days
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99.99% Accuracy in answering machine detection.
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Profitable
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Available
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Faster
Elastic
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Stable
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Caring
First line dispatcher
Voice assistant Mia accepts calls, solves tasks independently, or translates to a specialized specialist
Processing of applications and orders
It will help you with the decision, coordinate with the address, date and time of the delivery
Pharmaceutical consultant
The bot advises on the availability of goods in pharmacies, recognizes 190,000 pharmacy commodity SKUs
Oriented in time
Equally well understands both “sign me up for May 20” and “let it be Saturday after the holidays”
Outgoing calls
Will conduct a survey, remind you about the visit, reschedule or cancel the appointment
Fan call
Alternately calls up to 2000 subscribers, and selects the best delivery time for most customers
Doctor appointment
Recognizes 7000 names of diseases and symptoms, and correctly determines the specialization of the doctor
Consulting and support
Mia will clarify the availability of goods, tell you the time of work, select a convenient office address
Voice synthesis
Can pronounce any message with synthesized voices, or uses professionally recorded phrases by the speaker
Informing about goods and services
Understands the issues and characteristics of the goods
Tracking shipments
Understands complex track numbers (e.g. P-89-420-000)
And so much more...
Talking bot Mia
- understands free colloquial speech, and not only keywords
- correctly recognizes cities, streets, complex track numbers, medical tests
- uses audio whispers when translating to the operator, quickly transmitting the essence of the dialogue
- writes and reads data from CRM on the fly
- receives any data from the API and uses them in the dialogue
Script and Business Logic Builder
- graphic designer and editor of business logic
- interface for working with the meaning of phrases and intentions of the client
- flexible planning of outgoing calls
Detailed analytics
- full call details: audio and text
- scenario analytics: top hits, conversions to goals, where to improve the dialogue, which scenarios to add
Detailed analytics
- full call details: audio and text
- scenario analytics: top hits, conversions to goals, where to improve the dialogue, which scenarios to add
Script and business logic
- graphic designer and editor of business logic
- interface for working with the meaning of phrases and intentions of the client
- flexible planning of outgoing calls
Advanced voice assistant
- understands free colloquial speech, and not only keywords
- correctly recognizes cities, streets, complex track numbers, medical tests